To find out the account number, you can:
- visit Private office
- in the last SMS bill with the recommended amount to be paid
- call 0800 21 00 00
How to find out the number of your personal account?
What to do if a payment is not credited to your account?
You should send a copy of the paid invoice to support-team@datagroup.ua or attach the application to the request on datagroup.ua or call 0800 21 00 00.
What if the account number was entered incorrectly when making a payment?
When paying for services, you are personally responsible for entering the correct account number. To revoke/return the payment, please contact the support center or the payment system itself.
How to receive and pay the invoice?
Methods of receiving the invoice:
- visit private office
Payment methods:
- via a personal account through the payment system’s site
- via ATMs and bank branches
How to return the funds?
To return the funds, you must submit a written application to Datagroup’s customer service center in person. The refund will be made within 15-30 calendar days from the date of receipt of the application.
How to check the balance?
to Check the balance, you can:
- visit private office
- call 0800 21 00 00
Need help?
