Operators of our call-center carry out surveys or questionnaires and update databases for your business. This service allows you to quickly react to consumer behavior or trend changes. You can understand your target audience, it’s needs and level of satisfaction and loyalty way better.
“Secret shopper” service allows you to define the level of service that your staff deliver and learn strengths and weaknesses of your business. It may help you to take actions in preventing of crisis situations.
You can also order the services of outsourcing call center to increase sales by means of telemarketing. Our operators will professionally identify needs of your potential customers, assess the level of their interest, handle objections and assist to execute the client's order in real-time. The conversation will move according to a specially designed script, and you'll get access to expanded report on each conversation.
We also provide service of automatic informing (IVR) that can save time of your experts and deliver information to customers. The voice menu brings together your customer with the service that he wants to reach. If you select the specific specialist a call would be redirected to a mobile or landline number to keep the specialist in touch with the client round the clock.
SMS- and Viber messaging is an effective mean of informing your potential and current customers about your services, profitable offers, innovations and changes.
IVR - service carries out routing of calls within the company and helps to organize information of clients without involving many specialists.
Web chats and email-user support is convenient online communication with customers when they are on the website of your company and are most interested in receiving relevant information.
Dedicated groups of operators - this is a full-fledged call center for your business, which operates based on our equipment and software with the involvement of the best specialists. You control the process of selection, training and testing of personnel in accordance with specific standards, and have full access to statistics, remote listening to conversations, you can monitor the workload and personal effectiveness of operators.
Prices for outgoing calls as a product
The cost of the service depends on the individual features of the project. Our specialists will prepare the calculation after clarification of all details. You may send an application on our site or get consultation by calling the hotline at 0 800 211 000.